Anca Ionescu Resume

  • Limassol
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On request
Category Secretarial & Administrative
City Limassol
Gender Female Age: 37 years old Marital Status: Single Children: 1 Country Of Origin: ROMANIA Last Updated: 14/04/2016 Professional Experience Oct 2011 - Jul 2015. 3 years and 10 months Global Offices Manager IronFX Global Ltd, Limassol Department: Administrative/Logistics | Industry: Financial/Banking • Expanded the company’s operations by organizing the setup of 57 offices from inception to full completion • Played a key role in crafting the administrative procedures for all branches • Slashed medical insurances costs 30% by negotiating prices and fees while ensuring the enhancement of the benefits for all employees. • Trained all office admins and oversaw all areas of remote offices operations • Worked closely with the company’s owner and contractors. Made travel arrangements. Oversaw calendar management, payroll and supplies. • Trimmed setup time process for new hires by 60 % by automating the process Mar 2010 - Sep 2011. 1 year and 7 months Head of Customer Support Department United World Capital Ltd, Limassol Department: Client Service/Call Center. Industry: Financial/Banking • Supervised customer team with over 20 employees • Led all customer service operations as well as Sales and Back Office processing. • Motivated and coached staff and provided strategic direction in regards to customer satisfaction, quality assurance, employee engagement, and performance management. • Developed training, new process and procedures, and reorganized both the call flow and personnel. • Introduced a culture of Servant Leadership through training, leading by example and employee development. • Developed and executed change within the Customer support team from reactionary to proactive style Jun 2005 - Dec 2009. 4 years and 7 months Director of Training Sc Escu Srl, Brasov Department: Management. Industry: Education/Training • Improved medium size corporate results by organizing team building training and events • Consulted and coached freelancers on time management, self-growth and effective management • Creating personal development strategies for sales team members. • Coaching activities • Networking activities May 2003 - Feb 2005. 1 year and 10 months Regional Sales Manager Sc Medicare Group SRL, Brasov Department: Sales. Industry: Pharma Implemented sales policy in regional sales area. Fulfilled and exceeded the area target every month. Coordinated sales teams of 50 people from 5 different cities. Improved the market share and sales growth by 35% within 2 years. Qualifications Experienced and proven Global Offices Manager looking to utilise my professional skills to lead an administration team and boost a company's operations and process management. Proactive initiative-taker accomplished in overcoming challenges and taking on new roles to ensure timely, on-target project completion. Resourceful, organized manager,influential communicator; negotiator and champion of synergistic work settings where proactive participation, and idea generation by all members are encouraged. Skills General skills fluency in english Willingness to find solutions and make things happen process oriented OrganizedLoyalty detailed oriented Ability to adapt to multicultural environments Skills from work experience Microsoft Office synergy process management Sugar CRM disaster recovery process optimization office management operations management business process automation time management and multitasking continuous improvement relationship building facility management needs assessment SalesforceCRM international travel planning Leadership strategy Vision staffing Call center back office Organizational skills Sales Customer service Problem solving Team building policies and procedures personnel training programs courses coaching and mentoring transformational leader training and coaching executive director corporate strategy Marketing Sales Management Sales skills area recruitment and selection Team spirit client relations  Languages Foreign languagesEdit English Advanced German Beginner Greek Education 1997 - 2001 College/Bachelor's degree: Philology Transilvania University, Brasov Training Trainings Jan 2013 - Apr 2014 Life Coaching Course Proctor Gallagher Institute EditSep 2012 - Dec 2012 Dale Carnegie _ Effective communication & human relations Highest Award for Achievement Interests Self development, Traveling, Coaching, Healthy Living References Upon request